A Simple Step-by-Step Guide to Booking an Appointment

Heal Private is an online platform that helps people book private healthcare appointments in the UK. It is designed to make the booking process simple, clear, and easy to understand. You can use it to find the right consultant, see prices, check availability, and request an appointment in just a few steps. This guide explains how Heal Private works, how to find consultants, how to book an appointment, and what happens after you book. Everything is explained in simple British English.

What Is Heal Private?

Heal Private is not a hospital and it does not provide medical treatment itself. It is a booking platform that connects patients with private consultants and specialists. The consultant you choose is responsible for your medical care.

Heal Private helps by:

  1. Showing a list of available consultants
  2. Allowing patients to request appointments
  3. Showing prices and finance options
  4. Managing payments securely
  5. Supporting patients with queries or complaints

Finding a Consultant on Heal Private

One of the main features of Heal Private is the Find the Consultants option. This helps you choose the right healthcare professional for your needs.

Step 1: Click on “Find the Consultants”

When you click on this option, a list of consultants becomes available. This is where you start your search.

Step 2: Choose Your Health Need

This helps narrow down the consultants to those who match your health needs. You can select the type of healthcare you need. For example:

  1. Paediatric care
  2. Orthopaedics
  3. General health
  4. Other medical specialities

Step 3: Choose the Area That Suits You

Next, you select the area that is most suitable for you. This makes it easier to find consultants who are available in your preferred location.

Step 4: Choose the Date of Appointment

You then choose the date you would like your appointment. This helps the system show consultants who are available on that date.

Step 5: Click Search

After selecting your health need, area, and date, you click search. A list of consultants will then appear based on your preferences.

Viewing the Consultant List

This allows you to compare and choose the consultant that best suits you. Once the search results appear, you can see:

  1. A list of suitable consultants
  2. Available appointment dates
  3. Available time slots
  4. Prices for consultations
  5. Finance options, if available

Prices and Finance Options

There are no hidden costs. Everything is shown before you request a booking so you can make an informed decision.

Heal Private clearly shows:

  1. Consultation prices
  2. Any available finance options
  3. What is included in the appointment

Availability of Consultants

This helps you plan your appointment easily and choose a time that works for you. Each consultant profile shows:

  1. Available dates
  2. Available times
  3. Whether appointments are open to book

Step-by-Step Guide to Booking an Appointment

Step 1: Select Your Consultant

From the consultant list, choose the consultant that fits your needs, budget, and availability.

Step 2: Request the Appointment

At this stage, the booking is a request, not yet confirmed. Once selected, you request an appointment by:

  1. Entering your basic details
  2. Confirming the date and time
  3. Reviewing the price

Step 3: Make the Payment

You may be asked to make a payment when requesting the booking. Important points:

  1. The payment is held securely
  2. The consultant must accept the booking
  3. The payment is only completed if the booking is accepted

What Happens After You Book?

After you submit your booking request, the consultant reviews it.

If the Consultant Accepts the Booking

You will be informed clearly that your booking is successful. If the consultant accepts:

  1. You receive a booking confirmation
  2. The appointment is confirmed
  3. Your payment is processed

If the Consultant Does Not Accept the Booking

You do not lose your money if the booking is not accepted. If the consultant does not accept:

  1. The booking is cancelled
  2. Your payment is returned to you

Confirmation Details

Keep this information for your records. Once accepted, you will receive confirmation details including:

  1. Appointment date
  2. Time
  3. Consultant information
  4. Any instructions for your visit

Using Kandoo

Heal Private also supports Kandoo, which helps make the booking process smoother and more flexible for patients. Kandoo can be used as part of the payment or support process where available.

Before Your Appointment

Good preparation helps the consultation go smoothly. To prepare for your appointment:

  1. Write down your symptoms or concerns
  2. Bring any medical documents if needed
  3. Arrive on time for your appointment

Attending the Appointment

Attend the appointment at the agreed date and time. The consultant will provide the medical care. Heal Private does not take part in the medical consultation itself.

Payments and Refunds Made Simple

This makes the process safe and clear for patients.

  1. Payment is made when requesting the booking
  2. Payment is confirmed if accepted
  3. Payment is returned if declined

Contacting Heal Private

If you have any questions, queries, or complaints, you can contact the Heal Private team. They are available:

  1. 9am to 5pm, Monday to Friday
  2. Phone: 0203 538 8014
  3. Email: Info@heal-private.com 

You can contact them for:

  1. Booking help
  2. Payment questions
  3. General queries
  4. Complaints or concerns

Why People Use Heal Private

It helps patients feel more confident when booking private healthcare. People choose Heal Private because:

  1. It is easy to use
  2. The booking steps are clear
  3. Consultants and prices are shown upfront
  4. Availability is visible
  5. Payments are protected

Final Summary

Heal Private makes private healthcare booking simple and clear. You can find consultants, choose your health need, select a location, view prices, check availability, and request an appointment in just a few steps. If your booking is accepted, your appointment is confirmed. If not, your money is returned. Support is available if you need help at any stage. This clear process helps patients book private healthcare with confidence.